• Estimated delivery time depends on the state.
• Free Standard shipping on orders over $150 USD.
• We offer a flat shipping rate of $10 on all orders under $150.
• Orders placed Monday to Friday before 12pm EST are shipped the same day. Orders placed after 12pm EST or on Saturdays, Sundays or Holidays are shipped the next business day. 

Standard & Free Shipping
• All orders with a physical address will be shipped with UPS, USPS.
• At the moment we don't accept orders to PO Boxes, APO Boxes, or military addresses.

Expedited Shipping
We don't currently offer expedited shipping.

Address modifications
We are unable to modify or partially cancel orders. To request an address change or a complete order cancellation please contact us as soon as possible by email at care@carasoles.com. After that, our customer care team will confirm in 1-2 days, depending on the order status, if it was possible to successfully complete your request or not.

• Click here to request a return up to 15 days after you receive the order.
• All items on SALE or tagged as "Final Sale" are not eligible for returns, exchanges or refunds.
• All items must be returned in the original Packaging (Gift Toiletry Bag), unused, unstained, unwashed, and with all tags.
• Currently we don't offer exchanges. However, you can return for a refund.
• Shipping fees (both standard and express) are non-refundable.
• All returns shipped to our warehouse will be refunded within 10 business days after the package is received by our warehouse.
• All refunds will be issued directly to the payment method. Carasoles may agree to refund you to a PayPal account, in case the original payment method is no longer available.
• Items purchased in physical stores, can't be returned online. Items purchased online can't be returned in physical stores.
• Carasoles reserves the right to accept returned items that have been worn, soiled, laundered or altered in any way.
• If a returned item is not in a good condition and the customer did not report any issues when receiving it, the item will not be accepted nor refunded, and it will be returned back to the customer. Returning the item back to the customer means a $10 shipping fee that will be deducted from the refund. The customer will be notified in case they rather refuse and not receive back the item to not incur in this extra fee.

INSTRUCTIONS
• Request your return here.
• Enter the email address you placed your order with. 
• You will receive an email with a link to log in to your account.
• Choose the item(s) you need to return and the reason.
• Print the prepaid label we provide. Package and mail in your return.
• Mail your return within the next 15 days. Otherwise, the label will be automatically disabled and your return request cancelled.
• Get your refund in 10 business days after the package is received by our warehouse.
• You will be automatically notified via email. 

NOTE: you will be deducted a $10.00 USD fee from your refund. 

If you experience issues starting your return online, please contact us by email at care@carasoles.com

• Carasoles guarantees the product's quality up to 90 days after you received the order.
  
• Fill this form to present a claim related to a product guarantee for an item purchased on this website. Our team will contact you via email with further instructions and a pre-paid return label.
  
• Once your damaged item is received and inspected, we will send you an email to notify you that we have received your order and if your request has been approved or rejected for refund.
  
• Any warranty claim must be analyzed by the area in charge, which will determine the origin or not of a quality issue (after analyzing the property object of the claim). An answer will be given within the next fifteen (15) business days.
  
• You may request a replacement or refund if the item(s) present any of the following criteria of non-conformity in quality:
  

Non-conformity in the stamping:

• Bad stamping.
• Moved or overlaid print.
• Stamping with voids.
• Print with spots.
  

Non-conformity in the confection:

• Broken or perforations.
• Loose seams.
• Collected seams.
• Elastic without adjustment.
• Elastic gathered.
• Measurements that do not fit the size.
• Threads busted.
• Defective snaps or zippers.
• Seamless seams.
  
  Non-conformity on the fabric:
• Motes.
• Color migration.
• Solid fabric.
• Burst fibers.

For all other cases, and after determining the origin of the warranty service, the product will be addressed through repair. Carasoles will assume the shipping costs for exchanging through warranty. The term of availability of spare parts, products, supplies, and trained labor in case of repair request will be 30 days from the purchase date. The costs associated with a repair - not covered by warranty - will be borne by the customer.

After 90 days, we can, but are not required to, attempt to assist with repairs, including providing a replacement for some parts such as lost buttons, zippers, snaps, and laces, to the extent that these repair services are subject to the analysis of each case by the area in charge. However, we will not provide a product replacement or refund after 90 days.

Applies only to purchases made through the website carasoles.com. All refunds will be issued directly to the payment method. Carasoles may agree to refund you to a PayPal account in case the original payment method is no longer available. Refunds will be issued in the following cases:

• Returned items: Up to 5 business days after the product is received by Carasoles.
• Warranty - Defective items: Up to 5 business days after the product is received by Carasoles, when the customer request a refund.
• Unavailable inventory: Up to 5 business days after the order was placed. The customer will be notified and refunded as soon as possible.
• Cancelled orders: Up to 3 business days after the customer requested the cancellation. *Subject to the order's internal status.
• Incomplete order shipped: Up to 5 business days after the customer informed us about the issue; when the customer request a refund. All refunds require a previous contact to our customer care team by filling out the return form, or for all other cases, emailing us at care@carasoles.com to indicate the steps to follow to give your money back.